Employee Assistance Programme (EAP)

The EAP Service
The EAP provides a confidential 24-hour telephone support and personal assistance service, 365 days a year.

At any time, day or night, as an employee of Viberts you can talk to BACP qualified counsellors who can help you address personal issues.

Care first’s information specialists are also on hand Monday to Friday, 8am to 8pm to give help and

practical advice on a range of subjects, either work related or personal.

The EAP also offers up to eight face-to-face counselling sessions a year where clinically appropriate, and

unlimited telephone counselling with up to eight sessions per topic.

These sessions can support you in overcoming issues such as managing debt, legal concerns, relationships, family crises and your own health problems.

How it works
You can speak to a qualified counsellor, any time day or night, by calling 0800 015 5630.

As well as support from the helpline, you also have access to a website full of invaluable information.

You can access the site here using the login details below:

Username: lifestyle1234
Password: carefirst

EAP in your pocket
There is also a EAP in your pocket app, which is a digitally proactive prevention tool for stress and anxiety. Further details of this app and the main EAP service can be found in the attached leaflet.

Please note for the app you will also need the access code: AVIVAIYP1116