News and Insights
25 April 2022
As part of our ongoing commitment to client satisfaction we are launching a client service charter.
The charter sets out the service standards clients should expect from the us in areas such as punctuality of response, clarity, professional conduct and transparency of fees. In short, the charter aims to be both clear and transparent in informing clients of the level of service and engagement they should expect from Viberts.
Managing Partner, Zoe Blomfield, said “we always aim to deliver a service that is of the highest quality but also offers our clients value for money in the process. Our charter reaffirms our commitment and sets out the level of service and professionalism that clients can expect from us.”
To commemorate the launch of the charter we are running a competition asking people to send examples of acts of kindness or courtesy that made their day brighter or life easier. Islanders are being requested to send us short stories that outline an act of kindness or courtesy and why it made them smile.
The story we deem to be the most uplifting, will win a £150 donation to the writer’s nominated charity.
Stories should be sent to firstname.lastname@example.org
The competition is open for two weeks, starting on 25 April 2022 and closing on 9 May 2022. The winner and their ‘act of kindness or courtesy’ story will be published on our website and social media channels.
Full details of Viberts client customer charter can be found here.