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Privacy Policy

Viberts respects your privacy and is committed to protecting your personal data. The purpose of this privacy notice is to let you know how we look after your personal data, and to inform you of your legal rights. There is a glossary below, describing some of the terms used in this notice.

1. IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on how Viberts collects and processes your personal data, including any data you may provide through our websites or when you purchase a service.

It is important that you read this notice together with any other privacy or fair-processing notice we may provide when collecting or processing personal data about you. This privacy notice supplements other notices and is not intended to override them.

DATA CONTROLLER

Viberts Jersey Lawyers is a partnership constituted under Jersey law, trading under the business name Viberts. Our registered office is PO Box 737, Viberts House, Don Street, St. Helier, Jersey JE4 8ZQ. Viberts provides legal services and advises on Jersey law.

Viberts is the controller of, and responsible for, your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details below.

CONTACT DETAILS

Name & title of contact: Nick Miller, Operations Manager

Email address: nick.miller@viberts.com

Postal address: PO Box 737, Viberts House, Don Street, St. Helier, Jersey JE4 8ZQ

You also have the right to make complaints to the Jersey supervisory authority for data protection:

Office of the Information Commissioner (“OIC”)

Email address: enquiries@dataci.org

Postal Address: Brunel House, Old Street, St. Helier, Jersey JE2 3RG

We would appreciate the chance to deal with your concerns before you approach the OIC, so please contact us in the first instance.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

This document was last updated on the 19th of April 2018.

It is important that the data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2. THE DATA WE COLLECT ABOUT YOU

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous or aggregated data).

We may collect, use, store and transfer these different kinds of data about you:

  • Identity Data includes full name, maiden name, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) addresses, your login data, browser type & version, timezone setting & location, browser plug-in types & versions, operating system & platform and other technology on the devices you use to access this website.
  • Profile Data includes your username & password, purchases or orders made by you, your interests & preferences and feedback & survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing information from us & third-parties and your communication preferences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law or under the terms of a contract and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a product or service you have with us; however, we will notify you before doing so.

3. HOW YOUR DATA IS COLLECTED

We use different methods to collect data from and about you, including:

  • Direct interactions. You may give us your Identity, Contact & Financial Data by filling in forms or by corresponding with us by post, phone, email etc. This includes data you provide when you:
  • apply for our products or services;
  • subscribe to our services or publications;
  • request marketing communication be sent to you; or
  • enter a competition, promotion or survey.
  • Automated technologies or interactions. When you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.
  • Third parties or public sources. We may receive data about you from analytics or search providers (e.g. Google) or public sources (Companies House, Electoral register etc.).

4. HOW WE USE YOUR PERSONAL DATA

We have set out below a description of the ways we use your personal data, and the lawful bases we rely upon to do so. We have also identified our legitimate interests, where appropriate.

Note Where more than one basis is listed in the table below, please contact us for further details regarding the specific legal ground upon which we are relying.

Purpose/ActivityType of DataLawful Basis / Legitimate Interest
Register you as a new customer
  • Identity
  • Contact
Performance of a contract with you
Process your service including:

  1. Managing payments & charges
  2. Recovering money owed to us
  • Identity
  • Contact
  • Financial
  • Transaction
  1. Performance of a contract with you
  2. To recover debts due to us
Manage our relationship including:

  1. Notifying changes to our terms
  2. Asking you for feedback
  • Identity
  • Contact
  • Profile
  • Marketing/Comms
  1. Performance of a contract with you
  2. Compliance with a legal obligation
  3. Contacting you (where consent given)
  4. To maintain our records and study how customers use our services
To enable you to partake in a prize-draw, competition or survey
  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing/Comms
  1. Performance of a contract with you
  2. Contacting you (where consent given)
  3. To study how customers use our services, to develop those services and to grow our business
To administer & protect our business (including troubleshooting, analysis, testing, system maintenance, support, reporting and hosting of data)
  • Identity
  • Contact
  • Technical
  1. Compliance with a legal obligation

(a) For running our business, provision of administration & IT services, network security, preventing fraud and business reorganisation activities)

To deliver relevant website content to you
  • Identity
  • Contact
  • Technical
  • Profile
  • Usage
  • Marketing/Comms
To study how customers use our services, to develop those services and to grow our business
To use data analytics to improve our website, services, marketing, customer relationships and experiences
  • Technical
  • Usage
To define types of customers, to keep our website updated & relevant, to develop our business and to inform our marketing strategy
To make suggestions & recommendations about services that may be of interest to you
  • Identity
  • Contact
  • Technical
  • Profile
  • Usage
To develop our services and to grow our business

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly in terms of marketing & advertising. We have established the following personal data control mechanisms:

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to inform what we think you may want or need, or what may be of interest to you. This is how we decide which products, services & offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased services from us or if you have provided us with your details and, in each case, you have opted into receiving that marketing.

THIRD-PARTY MARKETING

We will ask for your express consent before we share your personal data with any third party for marketing purposes.

OPTING OUT

You can ask us to stop sending you marketing messages at any time, by following the opt-out links on any marketing message or by contacting us directly.

CHANGE OF PURPOSE

We will only use your personal data for the purposes under which it was collected, unless we identify an alternative reason that is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent (in compliance with the above controls) where this is required or permitted by law.

5. DISCLOSURE OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in Section 4 above:

  • External Third Parties as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy notice.

6. INTERNATIONAL TRANSFERS

We require all third parties to respect the security of your personal data, and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes, and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Whenever we transfer your personal data to a location outside of the European Economic Area (EEA), we will warrant its protection by ensuring at least one of the following safeguards:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we transfer data to the United States, we will only do so if the recipient is certified with the EU-US Privacy Shield (requiring them to provide EU-equivalent protection).

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed in an unauthorised way. In addition we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need-to-know. Those parties will only process your data on our instructions, and they are subject to a duty of confidentiality.

We have also put in place procedures to deal with any suspected data breach, and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

We will only retain your personal data for as long as necessary (including for the purposes of satisfying any legal, accounting or reporting requirements).

To determine the appropriate retention period for your personal data, we consider the nature & sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for processing (and whether we can achieve those purposes through other means) and the applicable legal requirements.

Retention periods for different aspects of your personal data are set out here:

DataRetention Period
Marketing detailsUntil unsubscribed
Website usage5 years
Financial data7 years (unless covered by the below)
Contract-related information20 years

 

9. YOUR LEGAL RIGHTS

For research or statistical purposes, we may anonymise your personal data (so that it can no longer be associated with you). In such cases we may use the information indefinitely without further notice to you.

You have certain rights under data protection law. These include:

  • requesting access to your personal data
  • requesting correction of your personal data
  • requesting erasure of your personal data
  • objecting to processing of your personal data
  • requesting restriction of processing your personal data
  • requesting transfer of your personal data
  • the right to withdraw consent

Further information on each of the above is available in the Glossary.

If you wish to exercise any of these rights, please contact us using the details in Section 1 above.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights above). However we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. To speed up our response, we may also contact you for further information in relation to your request.

TIME LIMIT TO RESPOND

10. GLOSSARY

We try to respond to all legitimate requests within one month. If your request is particularly complex, or you have made a number of requests, it may take us longer than a month. In this case, we will notify you and keep you updated as to our progress.

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting & managing our business to enable us to give you the best & most secure experience. We will consider & balance your rights with any potential impact on you (both positive and negative) before we process your personal data for our legitimate interest. We will not use your personal data for activities where the impact on you overrides our interests (unless we have your consent or are otherwise required or permitted by law).

Performance of Contract means the processing of your data where it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation to which we are subject.

THIRD PARTIES

External third parties include:

  • Professional advisers (including lawyers, bankers, auditors & insurers) who provide consultancy, banking, legal, insurance & accounting services.
  • Regulators and other authorities who require reporting of processing activities.
  • Fraud prevention, anti-money-laundering agencies etc.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you, and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you (if applicable) at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and you want to object to processing on this ground. You also have the right to object to the processing of your personal data for direct marketing purposes. In some cases, however, we may demonstrate that we have compelling legitimate grounds to continue processing your information.

Request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide you (or a third party you have chosen) with your personal data in a structured, commonly-used, machine-readable format. Note that this right only applies to automated information for which you initially provided consent or where we used the information to perform a contract with you.

Withdraw consent at any time, where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. If this is the case, we will advise you at the time you withdraw your consent.

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